Q1: Can I upload my own photo for crystal engraving?
A: Absolutely. You may upload any personal photos, pet portraits, family pictures for internal 3D engraving.

Q2: What photo quality do you need for clear 3D engraving?
A: High-resolution, clear photos without heavy blur work best. Blurry or low-pixel images will affect carving details.

Q3: Can I add custom text, names, dates or quotes on the crystal?
A: Yes, exquisite custom text engraving is available. Names, anniversaries, vows and meaningful words can all be carved inside the crystal.

Q4: Do you support AI-generated images for crystal engraving?
A: We fully support AI artwork. Our design team can restore all your AI creations and unique design ideas 100%.

Q5: Can you retouch photos, remove backgrounds or adjust portraits?
A: Our designers offer basic free photo editing including background removal and simple color correction for better engraving results.

Q1: What material is the crystal made of? Is it fragile?
A: We adopt premium optical crystal. It is solid and scratch-resistant, but please avoid heavy impact.

Q2: Will the internal engraved pattern fade or scratch over time?
A: Our laser internal carving technology locks patterns permanently inside the crystal. The images will never fade or wear off.

Q3: What crystal shapes and sizes do you provide?
A: We offer heart ornaments, pendants, LED keychains, table displays and family bundle sets in multiple sizes.

Q4: Is the LED light base included? How many light colors does it have?
A: LED Base is optional. The light stand can switch between multiple glowing colors to light up your crystal at night.

Q5: Can I buy the LED base separately?
A: Yes, separate LED bases are available for purchase on our product page.

Q1: Does each crystal order come with gift box packaging?
A: Every crystal product is equipped with an exquisite customizable gift box, ready for gifting directly.

Q2: Can you ship the order straight to the recipient without invoices?
A: We can send items to your gift receiver with no receipt or invoice inside the package.

Q3: Can I add a handwritten gift note in the parcel?
A: Custom gift messages are supported. Fill in your blessing words during checkout or message our team.

Q1: How long is the production lead time after ordering?
A: Custom crystal production generally takes within 3-7 working days, the exact time depends on design complexity.

Q2: How many transit days to my country?
A: Shipping transit only takes 7–10 business days, excluding custom production time.

Q3: Do you ship worldwide? Are there any undeliverable regions?
A: We deliver to most countries globally. Reach support if your region cannot be selected at checkout.

Q4: Will I receive a tracking number once shipped?
A: A full tracking link will be sent to your email once your package departs our warehouse.

Q5: Who bears customs duties and import taxes?
A: Import duties and local taxes are the buyer's responsibility as per international shipping rules.

Q1: What if my crystal arrives broken during transit?
A: Contact us with photos of damaged items and outer package within 48 hours after delivery, we will arrange a remake or compensation for you.

Q2: Can I return or refund customized crystals if I dislike them?
A: All crystal items are fully personalized custom products, so returns and refunds are not supported unless there are production quality defects.

Q3: What if the engraving effect does not match my photo?
A: If the carving result has obvious mismatch caused by our production error, we will remake the crystal free of charge.

Q4: Do you provide quality warranty for crystal products?
A: Strict full inspection is done before shipment to guarantee every crystal's carving and material quality.

Q1: What are your customer service online hours (CST)?
A: Our customer service team is online daily from 8:00 to 24:00 China Standard Time. Due to time zone differences, replies may not be instant, but our support staff will respond to your inquiries as soon as we see your message.

Q2: Is wholesale discount available for bulk corporate orders?
A: We offer favorable bulk pricing for brand gifts, corporate souvenirs and large-volume orders.

Q3: Can you create exclusive crystal gifts for brands?
A: We cooperate with many well-known global enterprises and support brand exclusive customized crystal gifts.